Shipping Policy
Shipping Policy
At Founder Republic, we are committed to delivering your orders as efficiently and promptly as possible. Please read our shipping policy carefully to understand the process and timelines for your order.
1. Order Processing
• Orders are processed within 2-3 business days after the order is placed.
• Orders are not processed or shipped on weekends or holidays.
• You will receive a confirmation email with tracking information once your order has been processed and shipped.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on the shipping method and your location.
Domestic Shipping (United States):
• Standard Shipping: Delivery in 3-7 business days.
• Expedited Shipping: Delivery in 1-3 business days (additional charges apply).
International Shipping:
• Shipping times vary depending on your location, typically taking 7-21 business days.
• International orders may be subject to additional customs duties, taxes, or fees based on the country’s regulations. These charges are the responsibility of the customer and are not included in the total purchase price.
3. Shipping Carriers
We work with major shipping carriers such as USPS, UPS, FedEx, and DHL to ensure reliable delivery.
4. Shipping Restrictions
We ship to most locations around the world. However, there may be certain countries or regions where we are unable to ship due to carrier or customs restrictions.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status and expected delivery date of your shipment.
6. Lost or Damaged Packages
Founder Republic is not responsible for packages lost or damaged during transit. However, if you encounter any issues with your delivery, please contact us at hi@joseroqueni.com within 7 days of the estimated delivery date, and we will work with the shipping carrier to resolve the issue.
7. Order Changes and Cancellations
If you need to make changes to your order (such as updating shipping details or canceling your order), please contact us within 24 hours of placing your order. After this time, your order may already be in processing, and changes may not be possible.
8. Incorrect Shipping Information
Please double-check your shipping information before submitting your order. Founder Republic is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-shipment.
9. Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange an item.
10. Contact Us
If you have any questions regarding your order or shipping details, please feel free to contact us at:
Email: hi@joseroqueni.com
Address: 1629 Santa Venetia St, APT 15309, Chula Vista, CA 91913, United States
Phone: +1(650)739-6537